Get in Touch

Orders placed before 2 pm (Mon–Fri) are usually shipped the same day from our UK studio.

We use trusted couriers for fast, tracked delivery across the UK – most orders arrive within 1–3 working days.

You’ll receive tracking details by email once your parcel is on the move.

If you need something quickly or want to double-check delivery times, reach out through the chat – we’ll always try to help.

We hope you love your order, but if something’s not right, we’ve got you covered.

Unused items can be returned within 28 days of delivery.

To begin, use the contact form on this page and include your order number so we can guide you through the steps.

We don’t offer direct exchanges – simply place a new order once your refund is processed.

View our full returns policy →

Every collar, harness and lead includes a detailed size guide on the product page.

For the best fit, measure your dog’s neck or chest with a soft tape – snug but not tight.

If you’d like a second opinion, use the chat or contact form to share your dog’s breed and measurements.

We’ll help you find the right size so your gear looks sharp and feels comfortable from the first walk.

Need help with an order, a product recommendation or wholesale info?

You can reach us through the chat icon in the corner or the contact form above.

We usually reply within a few hours during working hours and always aim to keep things fast and personal.

We’re a UK-based team focused on durable, street-ready design – you’re speaking directly with the people who make it happen.